Refund Policy

Overview

At Beauty of Joseon, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the terms and conditions for requesting and receiving refunds for products purchased through our website (www.beautyofjoseonsale.com). This policy is part of our Terms of Purchase and complements our Return Policy.

Refund Eligibility

To qualify for a refund, the following conditions must be met:
  • The request is submitted within 60 days from the date of delivery of your order.
  • The product(s) being returned are unused, unopened, and in their original packaging with all seals intact.
  • The product(s) are in resalable condition (no damage, contamination, or alteration).
  • You provide a valid order number and proof of purchase (e.g., order confirmation email).
Refunds are not available for:
  • Products that have been opened, used, or damaged by the customer.
  • Products returned without their original packaging or with missing components.
  • Custom or personalized products (if applicable).
  • Shipping costs (unless the return is due to a product defect, incorrect item shipment, or our error).

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Reach out to our team at service@beautyofjoseonsale.com with your order number, full name, registered email address, and a detailed reason for the refund request.
  1. Receive Return Instructions: Our support team will review your request and, if eligible, provide you with return authorization and detailed instructions on how to ship the product(s) back to us.
  1. Return the Product(s): Package the product(s) securely in accordance with our instructions and ship them to the address provided by our support team. You are responsible for return shipping costs unless the refund is due to our error.
  1. Await Inspection: Once we receive the returned product(s), we will inspect them to verify they meet the eligibility criteria.

Refund Processing

  • After successful inspection of the returned product(s), we will process your refund within 5-10 business days.
  • Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card).
  • The time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times. We are not responsible for delays caused by third-party payment processors or financial institutions.
  • No cash refunds will be provided under any circumstances.

Special Cases

  • Defective or Damaged Products: If you receive a defective, damaged, or expired product, please contact us immediately upon delivery. Provide photos of the product and packaging, and our team will arrange for a full refund (including return shipping costs) or a replacement, at your option.
  • Incorrect Item Shipped: If we accidentally ship the wrong product, notify us right away. We will cover all return shipping costs for the incorrect item and process a full refund or send the correct product at no additional cost.
  • Order Cancellations: If you cancel an order before it has been processed or shipped, we will issue a full refund within 5-10 business days of the cancellation request. Once an order has been shipped, cancellations are not possible, and you must follow the return and refund process outlined above.

Refund Status Inquiries

To check the status of your refund, contact our customer support team at service@beautyofjoseonsale.com with your order number and refund request details. We will provide you with updates on the progress of your refund.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and your continued use of our services after the updated policy is posted constitutes your acceptance of the changes.
For any additional questions or concerns about our Refund Policy, please contact us at service@beautyofjoseonsale.com.