Shipping Policy

Overview

At Beauty of Joseon, we strive to deliver your authentic Hanbang skincare products in a timely, reliable manner. This Shipping Policy outlines the details of our shipping services, including delivery 范围，processing times, tracking, and related terms for orders placed through our website (www.beautyofjoseonsale.com). By placing an order, you agree to the terms outlined below.

Shipping Coverage

We offer free global shipping on all orders with no minimum purchase requirement. Our shipping service is available to all countries and regions worldwide, with consistent delivery timelines regardless of your location.

Order Processing & Shipping Timelines

  • Processing Time: Orders are processed and prepared for shipment within 1-3 business days from the date of order confirmation. Processing times may be slightly extended during peak seasons (e.g., holidays, promotions) but we will always notify you of any delays.
  • Delivery Time: Estimated delivery time is 6-12 business days from the date your order is shipped. This timeline includes international transit and local delivery, and applies to all destinations globally.
  • No 加急 Shipping: We do not offer expedited or priority shipping options at this time. All orders are shipped via our standard global shipping service with the above timelines.

Shipping Process & Tracking

  1. Order Confirmation: Once your order is placed, you will receive an initial email acknowledgment confirming we have received your order.
  1. Shipment Notification: When your order is processed and shipped, you will receive a second email with a unique tracking number and a link to monitor your package’s status.
  1. Tracking Your Order: Use the provided tracking number to follow your package’s journey through the shipping carrier’s website. Tracking information may take 24-48 hours to update after shipment.
  1. Delivery Confirmation: The shipping carrier will provide delivery confirmation once your package is successfully delivered to the provided address.

Shipping Information & Responsibilities

  • Accurate Address: You are responsible for providing a complete, accurate, and up-to-date shipping address (including street name, apartment/unit number, city, postal code, and country). We are not liable for delayed, lost, or misdelivered packages due to incorrect or incomplete address information.
  • Address Changes: To modify your shipping address, contact our customer support team at service@beautyofjoseonsale.com immediately after placing your order. We can only accommodate address changes if your order has not yet been shipped. Once shipped, address modifications are no longer possible.
  • Customs & Duties: For international orders, your package may be subject to local customs duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in your order total or shipping cost. We are not responsible for delays caused by customs processing.

Package Issues & Inquiries

  • Lost or Missing Packages: If your package does not arrive within the estimated 12-day delivery window, contact us at service@beautyofjoseonsale.com with your order number and tracking information. We will initiate an investigation with the shipping carrier and assist you in resolving the issue.
  • Damaged Packages: If you receive a damaged package or products, notify us immediately (within 48 hours of delivery) with photos of the package, shipping label, and damaged items. We will arrange for a replacement or refund, as applicable.
  • Undelivered Packages: If a package is returned to us due to an incorrect address, unclaimed customs, or failed delivery attempts, we will contact you to reprocess the order. Additional shipping costs may apply for reshipment, or you may opt for a full refund (excluding any non-refundable fees, if applicable).

Shipping Carrier

We partner with trusted international shipping carriers to ensure reliable delivery. The specific carrier for your order will be determined based on your location and may be subject to change without notice. All shipments are insured against loss or damage during transit.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping services or carrier partnerships. Any modifications will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.
For any additional questions or concerns about shipping, please contact our customer support team at service@beautyofjoseonsale.com.